Customer Service/Social Media
Bay Shore, NY Bay Shore, NY Part-time Full-time Part-time Full-time $15 - $18 an hour $15 - $18 an hour 2 days ago 2 days ago 2 days ago Position requires social media marketing (Facebook and Instagram) skills and customer service.
For this position working on Saturdays is required.
Associates work at our front desk and function as primary point of contact for guests to create a welcoming, friendly environment.
This position facilitates the coordination of arrival, check-in, spa services selection and booking, and/or retail store purchases.
In this hybrid position, the Associate will work with department managers for content and then create/post updates on our products and services.
Experience working with Canva and basic video editing is useful.
Provide staffing at the front desk.
Safely greet arriving and departing clients in a warm, welcoming and service-oriented manner.
Complete client check in process and update system to reflect guest arrival In collaboration with all departments, create a seamless experience for all clients acting as a liaison with other departments when necessary.
Ring-up retail sales orders, and spa service orders and process payments.
Record client notes in Meevo (our POS/CRM system) in an accurate and timely manner.
Respond to client inquiries and/or concerns.
This is done by researching and facilitating a response to or resolution of questions or concerns by speaking with co-workers or managers and bringing client concerns to appropriate individuals who are best able to respond to client's needs.
Adhere to Policies and Procedures in order to ensure a uniform approach and privacy to client service standards.
Process all cash transaction in Meevo (our POS/CRM system) according to policy and financial guidelines with 100% accuracy.
Accurately book, change, and cancel service reservations.
Open and/or close according to our operating procedures.
Provide detailed descriptions of services, facility features, hours of operation, and maintain a clean, safe, fully stocked and well-organized work area.
Other tasks as assigned by the Manager on Duty.
CORE COMPETENCIES Possesses strong core ethics, integrity, and values consistent with our organizational principles.
Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions and ideas.
Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
Learns and adapts quickly in new situations resulting in successful performance.
Accepts responsibility for own actions.
Embraces experiences and is open to new learning opportunities.
ESSENTIAL SKILLS AND
Experience:
Ability to work Saturdays and some weekday daytime/evening shifts High School education or equivalent.
Experience within a hospitality, customer service, or retail role.
Demonstrated ability to speak and write fluently in English.
Strong verbal communication and active listening skills.
Attention to detail and ability to multitask.
Commitment to organizational values and mission.
Demonstrated ability to comprehend and apply defined policies and procedures.
Professional appearance and presentation.
Must have basic math and money handling skills Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
401(k) matching Flexible schedule Paid time off Schedule:
Day shift Evening shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
For this position working on Saturdays is required.
Associates work at our front desk and function as primary point of contact for guests to create a welcoming, friendly environment.
This position facilitates the coordination of arrival, check-in, spa services selection and booking, and/or retail store purchases.
In this hybrid position, the Associate will work with department managers for content and then create/post updates on our products and services.
Experience working with Canva and basic video editing is useful.
Provide staffing at the front desk.
Safely greet arriving and departing clients in a warm, welcoming and service-oriented manner.
Complete client check in process and update system to reflect guest arrival In collaboration with all departments, create a seamless experience for all clients acting as a liaison with other departments when necessary.
Ring-up retail sales orders, and spa service orders and process payments.
Record client notes in Meevo (our POS/CRM system) in an accurate and timely manner.
Respond to client inquiries and/or concerns.
This is done by researching and facilitating a response to or resolution of questions or concerns by speaking with co-workers or managers and bringing client concerns to appropriate individuals who are best able to respond to client's needs.
Adhere to Policies and Procedures in order to ensure a uniform approach and privacy to client service standards.
Process all cash transaction in Meevo (our POS/CRM system) according to policy and financial guidelines with 100% accuracy.
Accurately book, change, and cancel service reservations.
Open and/or close according to our operating procedures.
Provide detailed descriptions of services, facility features, hours of operation, and maintain a clean, safe, fully stocked and well-organized work area.
Other tasks as assigned by the Manager on Duty.
CORE COMPETENCIES Possesses strong core ethics, integrity, and values consistent with our organizational principles.
Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions and ideas.
Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
Learns and adapts quickly in new situations resulting in successful performance.
Accepts responsibility for own actions.
Embraces experiences and is open to new learning opportunities.
ESSENTIAL SKILLS AND
Experience:
Ability to work Saturdays and some weekday daytime/evening shifts High School education or equivalent.
Experience within a hospitality, customer service, or retail role.
Demonstrated ability to speak and write fluently in English.
Strong verbal communication and active listening skills.
Attention to detail and ability to multitask.
Commitment to organizational values and mission.
Demonstrated ability to comprehend and apply defined policies and procedures.
Professional appearance and presentation.
Must have basic math and money handling skills Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
401(k) matching Flexible schedule Paid time off Schedule:
Day shift Evening shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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